![]() ![]() It’s not rude, it’s simply advocating for yourself. Having a tough time being understood? Don’t be afraid to ask to speak to someone else or a manager. These details may come in handy if you run into an argument later. Make sure you date your notes and add the representative’s name too. Speaking of getting things in writing, we always advise everyone to take notes or save a copy of emails and chat transcripts. Plus, you’ll get everything in writing for future reference. Both online chat and email let you continue working, gaming, or just not walking around with a phone attached to your head. Facebook: Twitter: and you do call WOW!, we’ve got a few tips to help you navigate its customer service department. ![]() If you’re looking for help troubleshooting problems with your WOW! Internet service, here’s how you can get a hold of them: But other reviewers reported a fantastic experience with the performance and customer service. Some folks had a rough time with the rental modem (another reason to buy your own?) and service outages. Regular web browsing will run perfectly fine at this speed. So it’s a good idea to check WOW!’s modem compatibility list before you get one shipped to your door.Ĭonsidering that internet providers end up at the bottom of the barrel for customer service ratings, we weren't surprised to see a mixed bag of reviews for WOW! Internet. With a basic package of 100 mbps, Wide Open West WOW offers a pretty good deal for cable internet A 100 mbps connection is standard for those who practice moderate internet usage. Of course, your modem needs to be compatible, and WOW! advises you to use certain types of modems based on the internet speed you’re paying for. To save money in the long run, we recommend buying your own modem (like this ARRIS SURFboard modem/router combo from Amazon).* A year’s worth of modem rental fees will cost you $120, which is more than the cost of this router (at least at the time of this writing).
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